Values
Our values guide our work. They are a starting point for conversation, although we recognize they can be in tension with one another. Our company values are to:
Put Patients First
- We create devices that we'd feel comfortable using on our family or friends.
- We strive to understand our users' needs; we want clinicians to love our devices.
- We only work with clients who prioritize device safety, security, and effectiveness.
- We work on projects we believe will make the world better.
- We create open source tools to help others in our industry.
Take Ownership
- We follow through with our commitments.
- We are accountable for the quality of our work even when we delegate it.
- We try to solve problems before asking for help, but we also know when to ask for it.
- We make the time to design a good system architecture from the beginning.
- We make decisions based on merit, not seniority.
- We avoid prescribing solutions to a problem upfront; we give people breathing room to make safe mistakes and explore new ideas.
Focus on Value
- We add value by identifying work we don't need to do.
- We take calculated regulatory and engineering risks to save time when it doesn't impact patient safety.
- We keep our deliverables as simple as possible for others to understand.
- We strive to make our procedures useful, lean, and compliant.
- We understand the purpose of a feature before implementing it, so that we don’t waste resources when more effective solutions may be available.
- We don’t provide unrealistic project estimates to close deals.
- We educate our clients so they can make good business decisions, never exploiting a lack of technical or regulatory expertise.
- We recommend partner firms if we're not a good fit.
Continue Improving
- We help each other grow.
- We make time for detailed, in-depth code and document reviews.
- We spend time most weeks learning and discussing topics related to our work.
- We document our work to learn and share knowledge.
- We experiment with new technologies to know which are the best tools for any job.
- We aren't satisfied knowing that it works; we want to know why it works.
- We view each system logically and without superstition—there is no magic.
Communicate Effectively
- We write clear, professional, and unambiguous external communication.
- We set clear expectations and avoid micromanagement.
- We compliment others when they do good work.
- We do not complain.
- We love working with talented people, regardless of their age, gender, race, religion, or sexual orientation.
- We push back on unrealistic deadlines.
- We encourage vacation to maintain a sustainable workload.
